Frequently Asked Questions

BioMax products are crafted from a blend of high-quality, natural ingredients, meticulously sourced to ensure purity and efficacy. We prioritize organic and sustainably harvested components, free from harmful chemicals, artificial additives, and genetically modified organisms (GMOs). Our commitment to natural integrity means you're getting products that are not only effective but also gentle and safe for your body and the environment.

Each product undergoes rigorous testing to confirm its composition and to verify that it meets our strict quality standards. We believe in transparency, and detailed ingredient lists are available on each product page, alongside information about their origin and benefits. We are dedicated to providing you with the best nature has to offer, backed by science and ethical practices.

Natural ingredients for BioMax products

How long does delivery take?

Delivery times for BioMax products can vary depending on your location and the shipping method selected at checkout. Typically, standard delivery within the country takes between 3-7 business days. For international orders, delivery can range from 7-21 business days. We strive to process and dispatch all orders within 24-48 hours of purchase, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the progress of your shipment online. Please note that unforeseen circumstances such as weather conditions, customs delays, or peak holiday seasons may occasionally impact delivery times. We recommend placing orders well in advance if you have a specific deadline.

Delivery truck delivering BioMax packages

What payment methods do you accept?

BioMax accepts a variety of secure and convenient payment methods to make your shopping experience as smooth as possible. We currently accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. For added convenience and security, we also offer payment through popular digital wallets such as PayPal and Apple Pay.

All transactions are processed through encrypted gateways, ensuring that your financial information is protected. We do not store your credit card details on our servers. You can select your preferred payment method during the checkout process. If you encounter any issues with payment or have questions about specific options, please do not hesitate to contact our customer support.

Secure payment methods for online shopping

What is your return policy?

At BioMax, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, products must be unused, unopened, and in their original packaging. Please ensure that all seals are intact.

To initiate a return, please visit our Contact Us page and fill out the return request form, or email our customer service team. You will be provided with detailed instructions on how to send your item back. Please note that return shipping costs are typically the responsibility of the customer, unless the item received was damaged or incorrect. Refunds are processed within 5-10 business days after we receive and inspect the returned items.

Package being returned, symbolizing return policy

Are BioMax products suitable for all ages?

BioMax offers a diverse range of products, some of which are formulated for general wellness and may be suitable for a wide age range, while others are specifically designed for certain demographics, such as Men's Health or Women's Beauty. We always recommend checking the individual product descriptions and labels for specific age recommendations, usage instructions, and any potential contraindications.

For children, pregnant or nursing women, and individuals with pre-existing health conditions or those taking medication, we strongly advise consulting with a healthcare professional before using any new supplement or health product. Our products are designed to complement a healthy lifestyle, not to replace professional medical advice.

Diverse group of people of different ages, symbolizing suitability for all ages
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